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Return / Exchange Policy
At Tofof, we ensure your experience is safe and comfortable, so we provide a clear and easy exchange policy to guarantee your full satisfaction.
You can return or exchange the product if:
- Your order arrived damaged or broken during shipping.
- You received an item completely different from what you ordered.
Submission window:
Within 48 hours
From the actual time of receiving the order.
Return acceptance conditions:
- The product is unused and in original condition.
- In original packaging and box with labels.
- Attach a photo or video that shows the issue.
Not covered by return policy:
- Opened or tested products.
- Products partially used or altered from original condition.
- Change of mind or personal preference mismatch.
Important notes:
We handle every case with transparency and fairness to ensure your comfort and complete satisfaction at Tofof.
Your trust is our true value.
For any additional inquiry, we are always happy to hear from you.
